We're here to help. Reach out through any of the channels below.
How do I get a refund?
All credit purchases are final and non-refundable since credits are digital goods delivered instantly. If you were charged but didn't receive your credits due to a technical issue, email systemcityio@gmail.com with your payment receipt and we'll resolve it within 5–7 business days.
I didn't receive my credits after payment.
Credits are added instantly after a successful payment. If you don't see them, try refreshing the page or signing out and back in. If the issue persists, email us with your payment receipt.
Can I use my own API keys instead of buying credits?
Yes. Go to Settings and choose Session Only or Custom Proxy mode. You can bring your own OpenAI, Gemini, or Anthropic API keys — no credits required.
How do I delete my account?
Email systemcityio@gmail.com with the subject 'Account Deletion Request' from your registered email. We'll process it within 72 hours.
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